Privacy policy

1. Overview

Dr. Franklyn’s (“Dr. Franklyn’s,” “Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you:

By using our website, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We collect personal information depending on how you interact with us.

A. Information You Provide Directly

  • Name
  • Billing & shipping address
  • Email address
  • Phone number
  • Order details
  • Account login credentials
  • Customer service communications

B. Payment Information

Payments are processed securely through third-party payment processors. We do not store full credit card numbers on our servers.

C. Automatically Collected Information

When you visit our website, we may collect:

  • IP address
  • Device type
  • Browser type
  • Pages viewed
  • Time spent on site
  • Referring website

We use cookies and similar tracking technologies to improve user experience and site performance.

3. How We Use Your Information

We use personal information to:

  • Process and fulfill orders
  • Provide customer service
  • Communicate regarding purchases
  • Improve website performance
  • Prevent fraud
  • Send marketing communications (if you opt in)
  • Comply with legal obligations

We do not sell your personal information.

4. Marketing Communications

You may receive promotional emails if you opt in.
You may unsubscribe at any time using the link in the email.

Even if you opt out of marketing emails, we may still send transactional emails related to your purchases.

5. Cookies & Tracking Technologies

We use cookies to:

  • Enable core site functionality
  • Remember user preferences
  • Analyze traffic
  • Improve site performance

You may disable cookies in your browser settings, though this may affect site functionality.

We recognize Global Privacy Control (GPC) signals as required by applicable law.

6. Sharing of Information

We may share information with:

  • Shopify (our e-commerce platform)
  • Payment processors
  • Shipping carriers
  • Fraud prevention providers
  • Legal authorities when required by law

We require service providers to maintain confidentiality and data security.

We do not sell personal data to third parties.

7. Data Retention

We retain personal information as long as necessary to:

  • Fulfill orders
  • Maintain business records
  • Comply with legal requirements
  • Resolve disputes

8. Security

We implement commercially reasonable security measures to protect your information.

However, no internet transmission is completely secure. You provide information at your own risk.

10. Your Rights (U.S. & International)

Depending on your state or country of residence, you may have the right to:

  • Access your personal information
  • Request correction
  • Request deletion
  • Opt out of marketing
  • Request portability

To exercise your rights, email:
support@drfranklyns.com

We may verify your identity before processing requests.

We will not discriminate against you for exercising privacy rights.

11. International Transfers

If you access our website from outside the United States, your information may be transferred to and processed in the United States.

For EU/UK users, we rely on approved data transfer mechanisms where required.

12. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for their privacy practices.

13. Governing Law

This Privacy Policy is governed by the laws of the State of New York, United States.

14. Changes to This Policy

We may update this Privacy Policy from time to time.

Changes will be posted on this page with a revised “Last Updated” date.

Continued use of our website constitutes acceptance of any updates.

15. Contact Information

Dr. Franklyn’s 
Brooklyn, NY
Website: www.drfranklyns.com
Email: support@drfranklyns.com