We stand behind the quality of our products.

30-Day Return Window

We accept returns within 30 days of delivery for unused items in their original packaging.

To be eligible for a return:

• Product must be unused
• Must be in original packaging
• Must include all accessories and components

Non-Returnable Items

For hygiene and medical safety reasons, certain items may not be eligible for return once opened. These may include:

Personal-use compression products

Opened therapy devices

Items marked as final sale

Return Process

To initiate a return, please contact:

 support@drfranklyns.com

Include your order number and reason for return.
If approved, return instructions will be provided.

Refunds are issued to the original method of payment once the item is received and inspected.

Warranty & Product Support

Dr. Franklyn’s products are manufactured to meet professional quality standards.

If you experience a defect in materials or workmanship, please contact our support team for assistance.

Warranty coverage may vary by product category.

We are committed to resolving legitimate product concerns promptly and professionally.

Damaged or Incorrect Orders

If you receive a damaged or incorrect item, please notify us within 5 business days of delivery.

Email support@drfranklyns.com with:

• Your order number
• Photos of the issue
• A brief explanation

We will work quickly to correct the situation.